Return Policy (Translation & Summary)
General Return Terms
Users can cancel a purchase without providing a reason. A return request must be submitted within 14 days of receiving the product. The completed request form should be sent via contact form: https://kwik-smart.ge/en/about#contact
Non-Returnable Products
Returns are not accepted in the following cases:
- The product costs less than 30 GEL
- Perishable or short-shelf-life items
- Sealed items whose packaging was opened, affecting hygiene or health safety
- Items that were mixed inseparably with other products upon delivery
- Hygiene-related products
- Opened sealed audio/video recordings or software
- Items showing signs of use or damaged packaging
- Products missing required documentation (warranty, manual, accessories, etc.)
Defective Products
If a factory defect is discovered after 14 days, users must contact the service center specified in the warranty document.
Return Processing Times
- Tbilisi: Within 2 business days of request submission
- Outside Tbilisi: Within 5 business days
Refund Policy
- After the product is returned, KWIK will review the request within 24 hours.
- If approved, the refund will be processed within 5-7 business days.
- If the return request does not comply with the policy or Georgian law, the product will be sent back to the user.
- Refunds are issued only via bank transfer to the card used for the original purchase.
Return Shipping Cost
The customer covers the cost of the return shipping.